FAQs

If you have more than 6 penalty points for speeding, or any other endorsements, fines or bans on your licence, please contact the office to discuss in advance of your hire. Please note insurance related, Drink or Drug Driving offences are especially hard for us to insure.

All drivers must be between 25-75 year old and have held their licence for more than 2 years. For 17 SEAT MINIBUSES drivers must be 30-69 years old and must hold a D1 Licence.

If you have more than 6 penalty points for speeding, or any other endorsements, fines or bans on your licence, please contact the office to discuss in advance of your hire. Please note insurance related, Drink or Drug Driving offences are especially hard for us to insure.

All drivers must be between 25-75 year old and have held their licence for more than 2 years. For 17 SEAT MINIBUSES drivers must be 30-69 years old and must hold a D1 Licence.

Yes, on collection you will be need to provide a card from which a preauthorised deposit of £200.00 can be held. The held funds will be automatically released by your bank upon the satisfactory return of your vehicle; this can take a number of days (sometimes up 10 working days but sometimes longer depending on your bank) to clear back to your card. In the event of additional costs such as damage, extra days and under fuelling, charges will be deducted up to your preauthorisation amount initially. Your full liability will remain in line with your rental agreement and our terms and conditions.

It takes between 5 – 7 days from returning the vehicle without incident for the pre-authorised amount to be showing in your account. Timescales depend on your bank.

Unless you are notified otherwise or are using a non UK licence, there is a £1000.00 accidental damage insurance excess on all our vehicles. This the maximum liability for which you will be liable in the event of accidental damage to a vehicle but excludes damage caused by negligence such as misfuelling, loss of keys, collision with overhead objects etc, for which you will be charged in full. If you have opted to include the collision damage waiver the insurance excess will be reduced by £650.00. Should you choose to return the vehicle out of office hours, you will remain liable for the vehicle and any damage incurred, up until a team member has completed a post rental inspection.

If you are using a non-UK Licence, please ensure you provide your Driving Licence, Passport and proof of where you are staying when in the UK. Using a Non UK licence will increase the excess on the vehicle insurance by £500.00 from our standard insurance in the event of an accident; the collision damage waiver is not available unless you hold a UK Licence.

There is a £750.00 Damage excess on all our cars and vans. This the maximum liability that you would be liable for damages to a vehicle.

We do not offer a CDW but if you needed one, you could purchase one online from an independent provider.

We offer unlimited mileage on all our daily hires for UK hire. Overseas hires are limited to 200 miles per day (additional mileage can be quoted for and arranged) and long-term flex hires will be subject to the mileage limit in your agreement

Yes, but only when prearranged with sufficient notice; ideally at least a week. Please call the office to discuss your requirements for a quote; a surcharge will be applied of a minimum of 70% additional hire cost plus a one-off Foreign Use Premium charge. The total price will depend on the approximate mileage you will be doing and where you will be going.

No, please don’t! No smoking or vaping is permitted in our vehicles. Any smoking in the vehicle will incur a minimum £80.00 cleaning fee.

We will tell you the fuel level on collection of the vehicle, this will also be noted your rental agreement in case you forget. The Vehicle must be returned at the same level. If the vehicle is not refuelled upon return, then we will refuel at a rate of £2.00 Plus VAT (Price correct in July 2024, this may fluctuate depending on fuel costs, but it will always be more cost effective for you to refill the vehicle yourself).

Cars and Vans drivers between 25-74 years old and the minibus is drivers 30-69 years old. You must have held your full licence for more than 2 years when you hire.

We accept payment by all major debit and credit cards including Visa, Mastercard and American Express. We cannot accept cash, cash cards or cheques.

We do not accept cash or cheque payments; we can only take credit or debit card payments.

Someone else can pay for your hire, however the deposit needs to be paid by the hirer.

All our hires come with breakdown cover as standard; if the breakdown is as a result of negligence or due to tyre damage / glass damage etc, you will be liable for the costs of repairs and recovery.

Unfortunately, we cannot guarantee the exact make and model of a car, however it will be from the same group, or sometimes you may be upgraded. If you need a registration number for car parks etc please call the office the week before your hire and we will provide this to you.

You can leave your vehicle with us subject to availability, however all vehicles are park at their own risk, and TSP Kar Hire Ltd does not accept any liability for loose or damages.

Please call the office or, if it is out of hours, please email as soon as you know you will be running late so we are aware. A late charge may be applied to your account.

You can extend your hire subject to availability. Payment must be made before a hire can be extended.

You can return a hire early, however there will be no refunds paid in lieu of unused days.